Refund & Cancellation Policy

Last Updated: September 2026

Thank You For Choosing Dilli Rishtey (dillirishtey.com). We Are Committed To Offering A Transparent, Trustworthy, And Reliable Matrimonial Matchmaking Service. Please Read This Policy Carefully To Understand Your Rights And Our Guidelines Regarding Payments, Cancellations, And Refunds.

1. General Policy Overview

Dilli Rishtey Offers Both Free Basic Registration And Optional Paid Premium Membership Plans/Services That Grant Access To Advanced Matchmaking Features (Such As Direct Contact Details, Highlighted Profiles, And Boosted Search Visibility).
Payments Made For Paid Packages, Profile Verification Fees, Or Featured Profile Listings Are Intended For Purchasing Platform Access And Service Credits.

2. Refund Eligibility Guidelines

A. Non-Refundable Scenarios

Except As Explicitly Stated In This Policy, Payments Made On dillirishtey.com Are Generally Non-Refundable. Refunds Will NOT Be Granted Under The Following Circumstances:

Successful Alliance: If You Find A Suitable Life Partner Before Your Subscription Period Expires.
Change Of Mind: If You Decide To Stop Using The Service, Delete Your Account, Or Marry Through Other Sources During Your Active Subscription.
Lack Of Matches: Matchmaking Outcomes Depend On Member Preferences, Mutual Interest, And Profile Activity. We Do Not Guarantee A Fixed Number Of Successful Connections Or Marriages.
Violation Of Terms: If Your Account Is Suspended Or Terminated Due To A Violation Of Our Terms & Conditions, Misrepresentation, Fake Profile Creation, Or Harassment Of Other Members.

B. Eligible Refund Scenarios

Refund Requests Will Be Considered And Processed Under The Following Specific Conditions:

Duplicate Or Multiple Payments: If Your Account Was Charged More Than Once For The Same Transaction Due To A Technical Glitch, Payment Gateway Error, Or Bank Failure.
Unprocessed Paid Services: If A Technical Error On Our Platform Prevents Your Paid Membership Or Credits From Activating Within 48 Hours Of Successful Payment Confirmation, And Our Technical Team Cannot Resolve The Issue.

3. Cancellation Policy

User-Initiated Cancellation: You May Cancel Or Deactivate Your Paid Subscription At Any Time Through Your Account Settings Or By Contacting Customer Support.
Cancellation Will Stop Any Future Automatic Renewals (If Applicable). However, Cancellation Does Not Retroactively Entitle You To A Refund For The Remaining Duration Of Your Current Active Package.

4. How To Request A Refund

If You Meet The Eligible Refund Criteria (E.G., Duplicate Billing Or Technical Failure), Please Follow These Steps:

Send An Email To support@dillirishtey.com Within 7 Days Of The Transaction Date.
Include The Following Details In Your Email: Registered Email Address / Mobile Number, Profile ID, Transaction Reference ID / Payment Receipt, Detailed Reason For The Refund Request (Along With Screenshots If Applicable).

5. Refund Processing Timeline

Upon Receiving Your Request, Our Finance Team Will Verify The Transaction Details Within 3 To 5 Business Days.
If Approved, The Refund Amount Will Be Credited Back To Your Original Source Of Payment (Credit/Debit Card, Net Banking, UPI, Or Wallet).
The Credited Amount Typically Reflects In Your Bank Account Within 5 To 7 Working Days After Approval, Depending On Your Financial Institution.

6. Policy Updates

Dilli Rishtey Reserves The Right To Modify Or Update This Refund & Cancellation Policy At Any Time Without Prior Individual Notice. Any Modifications Will Take Effect Immediately Upon Posting To This Page.

7. Contact Us

For Any Billing Queries, Payment Issues, Or Refund Support, Please Reach Out To Us:

Website: dillirishtey.com
Email: support@dillirishtey.com